Privacy Policy & Notice

Effective Date: May 21, 2025

1. 1. Our Dedication to Privacy

   At playpuff.it.com, safeguarding your personal data is our priority. This policy clarifies what information we gather, how we process it, and the steps we take to protect it.

2. 2. Data We Collect

   To deliver and enhance our services, we may gather:

   • Account Details: username, email address, date of birth, and preferred gaming genres.
   • Order Information: purchase records, license keys, timestamps, and encrypted payment data.
   • Technical Information: device model, operating system, browser type, IP address, and session duration.
   • Usage Metrics: in-game performance stats, achievements, forum contributions, and support inquiries.
   • Cookies & Tracking Data: preferences stored via cookies or local storage to personalise your experience.
3. 3. How We Handle Your Data

   Your data is utilised to:

   • Enhance Performance: optimise load speeds and improve site navigation.
   • Personalise Recommendations: suggest games and promotions suited to your interests.
   • Secure Accounts: detect and prevent unauthorised access or fraudulent activity.
   • Streamline Support: provide efficient customer service by referencing your account and order history.
   • Marketing Communications: send you relevant updates and offers, with opt-out options available at any time.
4. 4. Security Measures

   We apply industry-standard safeguards, including:

   • Encryption: SSL/TLS for data in transit and AES-256 for data at rest.
   • Access Controls: strict permissions ensuring only authorised personnel can view personal information.
   • Regular Audits: scheduled vulnerability assessments and penetration tests to identify and address risks.
   • Incident Response: a dedicated team monitoring and resolving security incidents round the clock.
5. 5. Sharing & Disclosure

   We do not sell your personal information. We share it only with:

   • Service Providers: such as hosting providers, payment processors, and email services, all bound by confidentiality obligations.
   • Affiliated Companies: to synchronise data across our network.
   • Legal Authorities: when required by law or to enforce our terms and conditions.

   All third parties are contractually obliged to use your data solely for the approved purposes.

6. 6. Your Privacy Rights

   Under applicable laws, you may have the right to:

   • Access: request a copy of the personal information we hold about you.
   • Rectification: correct any inaccurate or incomplete data.
   • Erasure: request deletion of your personal data, subject to legal obligations.
   • Restriction: limit certain processing activities, such as marketing emails.
   • Data Portability: obtain your data in a structured, machine-readable format.

   To exercise any of these rights, please contact us at [email protected] or use your account’s privacy dashboard.

7. 7. Cross-Border Transfers

   Your information may be stored or processed outside the UK. We implement appropriate safeguards, such as standard contractual clauses, to protect your data and comply with GDPR.

8. 8. Children’s Data

   We do not knowingly collect information from individuals under 13 years old. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.

9. 9. Updates to This Policy

   We may revise this Privacy Policy periodically. Any significant amendments will be published here with an updated effective date and, when appropriate, communicated via email.

10. 10. Contact Information

    If you have any questions or wish to make a privacy request, please reach out:

    Email: [email protected]
    Address: SouthGate, George St, Bath BA1 2EH